Card & Processing Policy

Credit Card & Processing Fee Policy

By making a payment to Lustré Event Rentals, you acknowledge and agree to the terms outlined in this Credit Card & Processing Fee Policy. This policy is designed to provide transparency regarding fees associated with credit card payments and processing.

Effective Date: 06/17/2023

This policy outlines the acceptance of credit cards and any associated processing fees charged to customers in compliance with California state laws.

1. Acceptance of Credit Cards:

We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Payment by credit card is subject to verification of identity.

2. Processing Fees:

To cover the costs associated with credit card transactions, a processing fee may be applied to credit card payments. The processing fee is 2.9% + 30 cents of the total transaction amount. This fee is subject to change, and customers will be notified of any changes prior to the transaction.

3. Disclosure:

All processing fees will be clearly disclosed at the point of sale before the final transaction is completed. Customers have the right to know the total cost of their purchase, including any fees.

4. State Compliance:

This policy complies with California Civil Code Section 1748.1, which allows businesses to charge a fee for credit card transactions, provided that such fees are disclosed to the consumer.

5. Customer Rights:

Customers have the right to choose their method of payment. No additional fees will be charged for payment by cash, check, or other methods not involving credit cards.

6. Policy Changes:

We reserve the right to modify this policy at any time. Changes will be communicated through our website or directly at the point of sale.

7. Contact Information:

For questions regarding this policy, please contact us at: support@lustrerentals.com

8. Payment Processing Fees

We utilize Stripe as our payment processor for credit card transactions. Stripe charges a 2.9% fee on the total transaction amount plus a $0.30 fee per transaction. As a business, we do not manage or profit from these fees; they are passed on directly from Stripe to you, the customer.

9. Refunds & Processing Fees

In the rare event a refund is issued to your credit card, please note that the processing fee is non-refundable. This fee is retained by Stripe, and Lustré Event Rentals has no control over this as we act solely as an intermediary for the processing. If your event date is getting changed, we suggest keeping a credit with us instead of asking for a refund, as we will not be able to refund the processing fee.

Fee-Free Payment Options

To avoid any processing fees, we offer alternative payment methods such as:

• Check

• Cash

• Online ACH payments

• Domestic Wire Transfer

These options allow you to make your payment without incurring the credit card processing fee.

Agreement to Terms

By visiting our website and submitting a payment, you agree to all terms and conditions stated in this Credit Card & Processing Fee Policy. Your payment signifies your understanding and acceptance of these terms.

Thank you for your business and understanding.