Logistical Tips

We're here to support you every step of the way! By following these valuable tips, you'll ensure a hassle-free delivery and pickup process while avoiding any post-event damage or cleaning fees. Remember we are only trying to help, not charge you more!

PREPARING FOR DELIVERY

  • To ensure a smooth delivery, kindly mow your lawn at least one day before your scheduled delivery range. It is not required but it could help us as well as make your event look nicer!

  • Clear the installation area of any yard furniture, cars, or obstacles, allowing our delivery crews easy access.

  • Have all underground utility lines (gas, electric, water, sprinkler, etc) clearly marked if your installation requires stakes. Please call 811 if you need assistance. https://call811.com/

  • If nobody will be home for installation, please have the exact tent location clearly marked.

PREPARING FOR US TO PICK UP

  • Please make sure all non-rental items and trash are picked up and removed from the tent.

  • Return tables and chairs to their carts and stacks as they were when delivered. (unless you purchased breakdown). If not completed customer will be charged $2/chair and $4/table.

  • Place all remaining rented items under the tent, or in a pre-arranged safe place accessible by the crew.

AVOIDING CLEANING/DAMAGE FEES

  • Sidewalls can be removed by the customer if wanted. Please neatly roll up and store inside if you do so. If the sidewalls that were removed by the customer are determined to be dirty or wet, the customer will be charged $4/ft to clean and $2/ft to dry.

  • Do not leave rental items outside of the tent unless other arrangements have been made. If rental items are left outside and become wet and/or dirty the customer will be charged a cleaning fee which will vary based on the item.

  • Do not pin, nail, tape, alter rental equipment in any way

AVOIDING ADDITIONAL LABOR FEES

Please notify our event staff if your installation location is:

  • Our truck is not able to get close to the location via driveway. Our trucks are not able to drive on grass or soft surfaces.

  • Excessive walking distance from the truck location to the installation location.

  • Not on the ground floor, requires going up or downstairs or use of elevators.

  • Requires rock or pavement drilling to install tent stakes.